The Association and You

If you are a tenant of Swansea Housing Association, here are some details about your tenancy, your rights and what services you can expect from us.

Equal Opportunities

We believe that everyone should have equal access to services and should be treated with courtesy and respect. We will always try to make sure that the services we provide are delivered in a way that is in keeping with this belief.

We expect staff, tenants, neighbours and others to respect this belief.

We will not tolerate any form of discrimination or harassment on the grounds of:

  • Race, ethnic origin, skin colour
  • Religion
  • Age
  • Marital Status
  • Sexuality
  • Physical Disability
  • Mental Health Problem
  • any other reason


We take reports of discrimination made by tenants and staff very seriously. Each allegation is investigated individually. If you feel you have been unfairly treated please contact us.

You can use the complaints procedure, or alternatively you can contact a member of staff you feel comfortable talking with.