Tenant Involvement

Tenant Compact
The Tenant Compact sets out the way in which we will consult and involve you in the way we deliver our services and what information you will be given. The Tenant Compact is a fundamental part of our Best Value process.

Information
We will give you information about our services, our performance, changes to policies, the way in which we provide a service, and how we let our properties.

We will give you this information in a number of ways:

  • Written information such as this Handbook, the Annual Report, letters and our newsletter, HomeFront
  • Personal contact through locally based staff, such as caretakers and wardens, as well as office staff. The office staff will meet you either in the office or in your home.